Can Life Lessons Be Taught?

When my mentor, Norm Ferzoco, died I felt a strong sense of responsibility to pay his mentoring forward. Despite freely honoring his legacy for the past two years, I have been deeply pondering whether we can actually spare others from the wounds we bore (and sometimes inflicted) on the battlefield of life.

As I reflect upon whether my roles as a leader, mentor and teacher make a difference, I keep circling back to the quotation that I use in lieu of a long bio when leading training sessions:

Experience is the name that we have given our MISTAKES.~unknown.

I follow by saying…and I have a lot of experience. Of course, meaning twenty-plus years of mistakes!

But IS it possible to relay hard-earned wisdom (mistakes) to shorten learning curves and prevent painful pitfalls, bumps and bruises OR must people learn from the direct experience of their own mistakes?

Consider these “top-of-mind” life lessons along with your own to test your theory:

1. People may not remember the specifics of what we do or say (or even our names) but they never forget how we made them feel.

2. Our most important learning often occurs during adversity or times of great duress; or the opposite of when we are, as the saying goes, “fat, dumb and happy”.

3. We rarely know how important family is, or find out whom our real friends are, until we are up against hard times.

4. We don’t see things as they are – we see things as we are.  A previous post discusses our lack of objectivity due to every day bias because our perceptual filters create a lens of interpretive bias through which we see our individual reality.  Because the lens of the masses is a kaleidoscope, objectivity demands that we look at a prism of perspectives – not just our monochromatic reality.

5. Emotional contagion is real! When we are happy to see others they become  happy to see us – the same goes for greeting people with a flat affect and more.

6. It is human to lack appreciation for things that are handed to us. Conversely, striving for a prize that is withheld for too long, can suck the joy out of finally receiving it.

7. Much of early adulthood is spent trying to prove something to ourselves, our parents and family. A lack of self-awareness about our motivational drive can land us in a miserable job, loveless marriage and/or serious debt.

8. Avoid people who have acquired worldly success but haven’t gotten over themselves.

9. There’s a precarious balance being humble and becoming a doormat as well as being assertive and coming off as an ass.

10. Validation is magic!  Human potential blooms like petals under the light of acknowledgement and warmth of praise.  To change behaviors – shine a light on what is right.

11. Innate curiosity and a desire to grow often trumps advanced degrees and pedigrees. Both are great, if I can hire only one, give me the former over the latter any day!

12. Success is not for “other” people.  The most famous and together people on the planet have their issues, problems and foibles.  Most of them simply wanted it more, knew the right people and/or had opportune timing.

13. Refuse to think that you are superior or inferior to anyone who knows or has more/less than you – learn from all of them.

This baker’s dozen contains a few things that I “know” from direct experience – could anyone have merely told me? Would hearing the the lessons help if only to raise a warning flag or to validate intuition – or was Marcel Proust right?

“We don’t receive wisdom; we must discover it for ourselves after a journey that no one can take for us or spare us.” ~Marcel Proust

• What do you think?
• Did you learn from “wisdom” that was passed down?
• Do you have lessons to share?

Is Your Objectivity Jacked? Everyday bias in bad decisions

If you’re like most people, you like to think of yourself as someone who thinks clearly and objectively.  Me too, until an recent event served as a lightening rod for appreciating our inability to think without bias.

Recently, a former colleague and friend of my husband posted a FaceBook link to a newsletter that caused an uproar in our house. The newsletter cited the 1964 Civil Rights Act as and example of federal government intrusion into restaurants and movie houses – even creating an inability for people to decide who could be their neighbor.

With no doubt in his mind, my husband questioned his friend and was shocked when his colleague replied that he couldn’t see anything wrong with the article.

Here’s where it gets interesting…and creates huge potential for divided camps:

while he saw nothing wrong, I was profoundly upset by it! In 1939 the five-year old girl who would become my mother learned that she not allowed to swim in the community pool. Being told, “No Spics Allowed” haunted her and created devastating ripple effects.  So it makes sense that  I was offended but what I  couldn’t fathom was that my husband’s colleague (the bright, kind, southern Christian man who posted it) reported reading the article three times and couldn’t see anything wrong with it. I shared how my bias caused such a negative reaction to the article but wondered, what’s his story…how can I understand his perspective just as I wish he understood  mine?

Out of respect for me, this lovely man told my husband that he took the offending post down but: I don’t think that’s the answer…nor do I want to debate whether the article or our friend was a victim of bigoted bias or not – let’s simply use this real-life  situation as a springboard for understanding.

The answer is to intercept our brains’ auto-pilot for bias.

Here’s How Objectivity Gets Jacked:

Hi-jacking: (reacting before thinking brain)

The amygdala or unevolved brain processes our perception and feelings as good or bad within milliseconds. This can cause a regrettable knee-jerk response cover in the previous post,  “When Smart People Make JackAss Moves”. During an amygdala hi-jacking the emotions are so strong that our unevolved brain (the amygdala) takes over before the evolved executive brain (the prefrontal cortex) can process the information to regulate our response.

Example: My initial reaction to reading the offending post was shock and anger.  I don’t think that I could have maintained a poker-face had we been face-to-face so the virtual exchange may have spared me from an amygdala hi-jacking and jackass move.

Even if we are able to hit the un-evolved brain “pause” button to allow our executive brain to analyze, our thinking may be jacked a second time!

Low-jacking: (interpretive bias brain)

After the amygdala does the initial good/bad processing,  the executive brain (pre-frontal cortex) uses intelligence, data and previous experiences to assess whether the initial feelings and perception were accurate.  Our executive brain’s thinking can be “low-jacked” (to access by an alternate means) by our sub-conscious tendency to latch-on to information that validates our initial perception and to filter out what doesn’t support it.

Examples:

• good or bad first impressions or prejudices (pre-judging) and how we may be more or less willing to give others a pass
• placebo effect and how we often get what we expect
• how remarkably bright people are unable to see the diverse perspectives of social, political, or religious issues
• how physicians’ training/time limitations add interpretive bias to a patient types and cause mis-diagnoses
• why a juror’s personal experience (aka bias) can impede their ability to impartially judge factual evidence.

The truth of our reality is that we don’t see things as they are – we see things as we are.

Sadly, our knee-jerk reactions and our filtered reasoning means that we access knowledge more selectively than objectively which often results in thinking that is, umm.. jacked.

The important discussion becomes, how does it hurt all of us and what can we do about it?

- When have you been on the receiving end of a jacked idea or decision?

- What can we do to prevent or minimize our the brain low-jackings that create interpretive bias?

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• Gladstone: A Taxonomy of Bias: The Cognitive Miser (lesswrong.com)

Fitting-in vs Being Authentic (part 3)

Human beings are hard-wired for social acceptance and are motivated to do whatever is necessary to fit-in or be liked. The question is…at what cost?

Consider the impact on history made by those who have dared to be different; from Joan of Arc to Elvis Presley.  Albert Einstein was initially seen as a failure and out right weirdo long before his ideas were ultimately deemed genius.  He dealt with the rejection by saying,  “Great spirits have always encountered violent opposition from mediocre minds.”

I’m not suggesting that we ignore convention; we need some level of conformity for order.  Being true to oneself isn’t exactly radical but as Einstein’s quote demonstrates, a certain level of audacity is in order.  An audacious confidence and bravery is vital to balance our hard-wired fear of rejection.

The bravery that I’m speaking about was summed up beautifully in a comment to part 1 of this series. Karen Swim said, ” doing me scared is better than not doing me at all”.  So many of you commented with encouragement, honesty and refreshing revelations – thank you!  Some of you have arrived, some of you are just embarking on this journey and I’m not at audacious yet.  So when the trepidation comes to call, I have to affirm my resolve to be completely myself if I hope to fully realize myself.  I’ve also become keenly aware that audacious transparency is necessary if I hope to find my “right people”.  By “right people” I’m referring to the people that I am best suited to serve or those who bring joy and knowledge to counter-balance the stresses arising from inevitable mean-spirited or small-minded encounters.  That’s what defining “right people” means to me – the real beauty is that it’s personal and unique to each of us.

We can spend our whole lives trying to find a few that we consider our “right people” but when we are authentic and transparent, they find us -  and we soon find that we are surrounded just the right elements for our growth.

Audacious authenticity isn’t reserved for those with the power to revolutionize the planet – it can revolutionize each of us.  What do we miss when people live and die without the freedom to bloom, to bring forth their unique essence?  In Science, Religion, World Culture, Sociology, Education, Music, Media, and more, the very soul of innovation and our evolution was made manifest by those considered anything but normal.   These brave souls who “marched to the beat of a different drum”, were able to be true to themselves, actualize their true potential, and in the making, make us all better for it!

How does “fitting-in” impact your peace of mind or quality of life?

What would it feel like to be truly comfortable (authentic/transparent) in your own skin?

What would working with your “right people” look and feel like?

What might you be able to achieve if fitting-in was eliminated from the equation?

Read part 2 of this series.

Fitting-in vs Being Authentic (part 2)

Freud dismissed the very idea of “normality” as “an ideal fiction” – and of course it is!

When we consider the vast diversity of human beings,  we see a kaleidoscope of complexity rather than conformity from the time of birth.  Ask parents of more than two children how different each was and you will most often hear that they arrived with differing temperaments, personalities, tastes and talents.

Normal is predicated by our environment:  families,  schools,  social and spiritual, each creates overt and subvert pressure to conform. The published and unwritten rules are reinforced with the selection of those who are popular from those who generate gossip or are ostracized.  Even children who don’t fit in the family norm are dubbed the “black sheep”.

A recent example of not fitting “the norm” came from a former employee who called me requesting a reference.  She said that after a year in a new job, she was not a good fit in a corporate culture that was suffocating her so she was actively interviewing for a new job. Our conversation reminded me of a time (1990) when as the only female corporate sales director,  I wore short hair, boxy suits, and put on a no-nonsense facade in order to be taken seriously – I was convincing, but I couldn’t maintain it;  it withered my soul.

So I started to ask myself these questions and invite you to do the same:

• How important is it for me to to fit in?  To myself, my family, my job, my community?
• What aspects of my true self do I need to suppress or hide in order to fit in?
• To what degree can I really be myself at work, with friends, or even at home?
• Do I sometimes feel like an imposter or actor?
• Am I  exhausted at day’s end from “acting” my role or wearing my “game-face” all day?
• Am I affected by the need to “stuff” a part of who I am for such a big part of my day and life?
• Do I value social approval over self-actualization?
• Do I prevent others from knowing me and benefiting from all that I have to offer?
• If I don’t allow others to really see me, how will I ever find my “right people” – those that get me?

I was so grateful for the many comments to this week’s launch post on this topic.  In the comments to part 1 of the series, John Reddish provided an excellent frame of reference for why many of us are grappling with authenticity and transparency and struck a chord:

The fact is that more and more, we realize that the old model, requiring self-containment and following traditional paths, just doesn’t work. Blame Joseph Campbell, blame a permissive society, blame the “me” generation, blame the New Age, but more and more of us are seeking to “follow our bliss” and because the old model isn’t working, more and more traditionalists are paying attention, even making allowances.

Over the years, I’ve become less willing to sublimate the silly and spiritual aspects of my true Self and to trust that others will still be able to see my polished professional facets, too.  How about you?

Please consider the following and read part 3.

Have you ever found yourself miscast in a job, relationship, or culture?

Have you ever made job or life changes by asking some of the above questions to yourself?

Are you becoming (or have you become) more daring or vulnerable about sharing your authentic self?

Wake Up Call

This is a tale of two people named Chris who don’t know each other but are about to to get a “wake up” call.

Chris #1 is a busy working mom who has learned to juggle with the best of them.

She’s the woman that everyone shakes their head in amazement about when wondering how she pulls everything off and always seems pulled together. That was, until the day that a ringing phone changed her life…she had barely said, “hello” when her mother sobbed, “your brother is dead”. Chris was in shock as her mother provided the details and asked her to take charge of the funeral arrangements.

While writing her brother’s eulogy, Chris had a profound realization – her brother’s life was over and hers never really started. She married young, took the first job offer out of college and just seemed to fall into every job afterward.  The profound loss of her brother was further deepened by the fact that he had taken work that he didn’t like in order to stay afloat and had never used his gifts as a cartoonist – now that hope was forever lost.  Chris couldn’t continue writing when the page became too wet with tears.  As she looked up from the paper she felt a wash of panic…would she too, die with her song in her heart?

Chris #2 is a busy sales professional whose territory is large and days are long.

Chris is  a high performer who always makes the sales award trips and maximizes his bonus allowing his wife to be a full time mother to their four month old baby. Chris works long days and is a very involved father leaving him with very little discretionary time.  He makes the occasional half-hearted joke about dreading Mondays but he really loves his job.

One particular Monday as Chris was packing the car and checking voice mail, he picked up a message from his manager alerting him of an ad hoc teleconference at 3:00 that afternoon. Chris rescheduled his 2:30 appointment and went to a local coffee shop to call in to the teleconference. It was then that he learned that he would lose his job due to a downsizing. Chris sat in stunned silence long after the call ended.  After taking some time to collect himself and gulping a cup of coffee to clear his head, Chris began to troubleshoot.  “At least the coffee shop was a WiFi hot spot -  if he could explore a few job boards and identify opportunities, it might soften the news for his wife” he thought. Then an after-shock set in; “Oh, man…I haven’t updated my resume for years” he remembered – then, for a second time in a short time, he felt his heart sink into his stomach.  Chris put his head in his hands.  He was flooded with emotion; dread about starting a job search from scratch and anxiety about how long his family might have no income.

Chris #1 and #2 are united in looking at life with fresh eyes. Life’s shocks have a way of shaking us awake.  Becoming a JobLife Architect means not waiting for trauma or drama but proactively answering the tough questions.

What is the unsung song in your heart?

Are you prepared to lose your job tomorrow?

What would you be thinking, feeling, or doing DIFFERENTLY …if you got those wake up calls TODAY?